Announcement

Stop forcing people to fit broken systems

We spend millions tuning our servers to perfection, but we still try to manage our people with a stick.

For over two decades in the IT service industry, I have watched the exact same story play out on repeat: incredibly talented people burning out because they are forced to chase rigid, soul-crushing SLAs. We push engineers through a maze of operational noise and subjective metrics until they forget what they are actually trying to build.

It is time to stop forcing people to fit broken systems.

We need to tune the Engine (the tech and automated workflows) to unleash the Squishy Bit (the perfectly unique humans operating it).

My new book, Changing the Game, is the blueprint for transitioning your team from defensive firefighting to offensive innovation. It is about reclaiming engineering capacity, eliminating the ticket grind, and driving genuine operational excellence.

The book officially drops on July 1st, but the Kindle edition is available for pre-order right now.

📖 Pre-order your copy here: https://www.amazon.co.uk/dp/B0H66WFJXC

🧠 Read more about the philosophy: thesquishybit.co.uk

Let’s change the game.